Key card
What do you do if you lose your key card or it stops working?
Lost keycard
Block access
If you have lost your key card, let us know so we can block the card.
Buy a new card
You can buy a new key card in our reception during our opening hours. Remember to bring your valid ID when you come by.
You can also call us during opening hours, and we can place a new key card for you in a key box. Sometimes, we may not be able to offer a key box due to capacity constraints.
The price for a new card is 40 NOK.
SiO Customer Service Opening hours
Send us a message and we will help you. Please call us if you need help immediately.
Regular opening hours phone and reception
Monday - Friday 10:00 - 12:00
Extended opening hours January 2027
Saturday January 2: 12:00–16:00
Monday January 4 – Friday January 8: 10:00–15:00
Contact us
Phone: +47 22 85 32 00
Reception
You will find the SiO Housing Reception to the left after entering the main door.
Keycard doesn't work
Follow these steps:
Pull or push the door all the way closed and try again.
Pull or push firmly on the door when the green light is on.
The handle must be pushed all the way down.
Update your card on the card encoder:
You can often find the card encoder by the entrance of the building or outside the laundry room. Hold the card against the encoder until it's done processing. Try the card again.
If this didn't solve the problem, contact SiO Customer Service to get a new card.
If the new card also don't work, contact the caretaker through My Page for further assistance.
I need to be let into my housing
If you need to be let into your housing, you can call 22 85 32 00 to be locked in by Securitas. It costs 1200 NOK to be let into your housing.