Electronic signature
When you receive a housing offer from SiO Housing you can opt to sign the tenancy contract electronically. SiO Housing gives you two possibilities to do so.
You can choose to sign by Bank ID, if you have a Norwegian social security number. If you choose to sign by Bank ID, a secure PDF file is generated that includes your rental agreement, as well as information about who has signed it and the time for when it was signed. This file is saved in our housing system until you are deleted as a customer of SiO Housing.
You can also choose to sign with a system called Signicat, this solution can be used if you do not have a Norwegian social security number. If you choose to sign with Signicat, you have to upload a copy of your passport or other valid international id. The system generates a secure PDF file containing your rental agreement, copy of your id, as well as your signature and the time the agreement was signed. This file is saved in our housing system until you are deleted as a customer of SiO Housing.
Access control
We have an electronical access system in our accommodations that requires use of electronical key cards. In connection with the electronical key cards our suppliers of access control systems and security services will have access to personal data. The purpose of this is to identify the card owner and for us to be able to provide a secure and functional access control system.
The system we have installed is VisiOnline, where following personal data are processed: name and address. The system tracks passings in the card reader on the entrance door. The only information logged is the access card number. The reason why this is logged is to ensure that several attempts to open a door to which the card does not have access, automatically blocks the card. I addition, the system also track passings in the database for three days before being deleted. If there is an error in the system the log can be extracted to identify the error so it can be fixed.
Intercom on mobile
Some of our buildings have an intercom system that allows you to open the entrance door using your own mobile phone. The system we use is called Unloc, and if you move into a building with this solution, the service provider will have access to your phone number for the period you live in that building.You can opt out of this service by contacting SiO Customer Service. If you do so, you will not have access to the intercom in your residence.
Caretaker and maintenance services
When you report an error in your home or when the landlord discovers that maintenance work is needed, our suppliers of caretaker and maintenance services is authorized access to your name and your contact information. This is necessary so that they can contact you if needed. Three months after the maintenance work is finished the supplier will no longer have access to your contact information.
On behalf of SiO, our provider of janitorial and maintenance services is responsible for ensuring that we, as the landlord, comply with Sections 7, 8, and 9 of the lease agreement concerning the maintenance of the housing units. In this context, they have access to the tenant’s contract information.
Debt collection
The debt collection company we employ receives the following information about you: name, contact information, birth number, account number, invoice number and amount owed.
Security services
Our provider of security services has access to which tenants live at which addresses, as well as cohabitants. This is necessary in order to ensure security in our student housing and for us to be able to have a day-to-day security service who are informed of tenants living in our housing. It is also necessary for us to offer unlocking services to our tenants outside of the Customer Service Centre opening hours.
If you call our Customer Service Centre outside of opening hours, you will be directed to our supplier of security services. SiO receives a report from the supplier regarding your inquiry. In case of a security emergency, SiO will also receive an emergency report. The report may contain personal data such as name, contact information and date of birth, as well as a description of the request / emergency.
Our provider of security services is, on behalf of SiO, responsible for giving our providers of caretaker, maintenance- and cleaning services access to our accommodations. This is to ensure that SiO as the landlord can fulfil the responsibilities according to the Tenancy Contract section 7, 8 and 9.
Internet services
If you contact us directly regarding problems with the internet services, we will sometimes have to contact the internet service provider. The internet service provider will then get information regarding your problems with the delivery, your name, address, and contact information (e-mail address and phone number).