The privacy policy was last updated on 02/03/2017, version 3.
We are working on revising our privacy policy in accordance with the new EU directive. An updated version will be posted by May 25 2018.

1. About the privacy policy

This privacy policy regulates how information, hereunder personal information, collected by SiO is handled, shared and saved with regards to how SiO communicates with you, hereunder pertaining to the use of the SiO application for handheld devices (“the SiO App”) and the web site, together referred to as the “SiO services”.

Responsible for handling of personal information (data handler):
Studentsamskipnaden i Oslo og Akershus (SiO) 948 554 062
PB 94 Blindern
0314 Oslo

22 59 68 00

2. Basic principles for SiO's handling of private information

SiO assumes full responsibility to protect your personal information. You can rest assured that we collect and safeguard your personal information in a safe and appropriate manner.

SiO promises to:

  1. Be open about how we collect, use and store your personal information.
  2. Only use your personal information for the purpose it has been collected for.
  3. Not to collect or process more personal information about you than we need to in order to be able to offer you the SiO services or the elements you have agreed to.
  4. Give you the opportunity to correct and delete faulty personal information.
  5. Not share your personal information with third parties beyond what you have agreed to and what appears from this privacy statement.
  6. Use IT tools to protect your personal information.

3. The basis and purpose of the data handling

We handle your personal information based on your consent with us and in some cases because it is necessary to complete an agreement you have made with SiO.

The purpose of collecting your personal information is to give you an overview and information about your student offers, membership(s), application(s), agreements and tenant agreement(s) with SiO. The SiO services offer you the possibility to organise your student experience digitally, hereunder services related to student housing, kindergarten, sports and other student activities.

This privacy policy describes how we process your personal information to fulfill said purpose. It is important that you familiarise yourself with this policy, because by starting to use the SiO services you agree that SiO can process your personal information.

4. Your rights

SiO is obligated to comply with the regulations for privacy policy. Among other things, the regulations give you the right to:

  • Withdraw and change your consent
  • Get your personal information deleted
  • Get incorrect personal information corrected
  • Have access to the stored personal information
  • Require that the personal information SiO possesses can be transferred to a third party of your choice.
  • Complain to the Data Inspectorate if you believe that SiO does not handle your personal information in a legal way.

You can manage access, correction and deletion of information, as well as changing your consent through your user account on the website or by contacting SiO Customer Service.

5. What information we collect

The SiO services collect the following information:

● Information when you register as a user or a customer. When you download the SiO app, you will be asked to create a user account and provide us with information such as your name, address, phone number and e-mail.
● Information about your subsequent use of your account.
● IP address, information from cookies and diagnostic data. This information is also stored for security and diagnostic purposes.
● Information about your physical location.
● Information from other sources about your user activity.

The SiO services use Google Analytics to collect information about your activities within the SiO services. This information is used for statistical and data analysis purposes, and to enhance your user experience by applying your user settings and personal information when you use the SiO services. The information from Google Analytics may both be aggregated and anonymized, and connected to you as a user.

6. How we protect your personal information

The information we collect is used to deliver, develop and enhance the SiO services.

We may:

• Use your contact information to send you information, and invite you to evaluate how satisfied you were with your use of the SiO services.
• Provide you with offerings from the SiO services and other inquiries for marketing purposes within the SiO services, like e-mail and by telephone.
• Use your anonymized personal information and information about your use of the services, to help us make decisions about sales, marketing and product development.
We may use sub-contractors to deliver, develop and enhance the SiO services. These sub-contractors do not have permission to use your personal information for other purposes.
We use IT tools and methods to keep your information safe when it is transferred from you to our serves through the internet.
All the information and files uploaded to the SiO services are encrypted at the point of upload to our server base in Oslo. Your bank account and banking information is also encrypted before it is stored in our data bases.

7. Where we treat your personal information

Your personal information is stored on servers located in Norway. The information collected by the SiO services through Google Analytics is stored in accordance with Google’s privacy policy.

8. The release of personal information

SiO does not share your personal information for commercial or marketing purposes without your implicit consent.
In the following limited instances we may share your personal information:

● With your consent: An example of this may be when you buy services from our partners through the SiO services. If you do this we can share necessary personal information for delivery of services from our partners.

● For external processing: We have sub-contractors and associated service deliverers that assist us with data processing and storage, including customer service at our sub-contractors and service providers. These service providers, as well as SiO employees, may get access to information about you to fulfill their obligations towards SiO. Service providers are not allowed to use your personal information for other purposes.

9. How long we keep your personal information for

SiO stores your personal information for as long as you maintain a customer or member relationship with us. To the extent that we have a court ordered obligation to keep records for longer, we may store some information for up to 10 years, for example the obligation we have to keep financial records.

10. Changes

This privacy policy is from time to time subject to change. If the changes are substantial we will ask for your approval.