How to prevent Corona disease  
In student residences, you live especially close to others. Therefore, it is important to maintain good hygiene, especially in common areas shared with others. To prevent disease, you should try to cough and sneeze into tissues and dispose of them in a waste bin immediately after use and you shall keep at least 1 meter distance to others and 2 meters when you are more than 15 minutes in the same room / zone. The authorities now allow gathering in groups up to 20 persons 

Good hand hygiene, for ill persons as well as healthy persons, is an effective measure to prevent contact transmission. Wash your hands often and thoroughly with soap and lukewarm water, especially if you have been out among other people. If your hands are visibly dirty or wet, hand disinfection has a reduced effect, and your hands should be cleaned with soap and water. 

Measures in our accommodations 
SiO is following the situation regarding the coronavirus closely and is following the advice and recommendations given by the Norwegian Institute of Public Health. We are conducting extra cleaning of all residences before a new tenant moves in. 

For you who are moving into a student residence, it is important that you stay updated on and follow the recommendations from the Norwegian Institute of Public Health regarding infection control measures and rules for home quarantine and home isolation. 

What do I do if I am placed in home quarantine or isolation? 
If you are, it is important that you notify SiO Customer Service by calling 22 85 32 00. It is also important that you inform any neighbors with whom you share a bathroom / kitchen. 

For more information about infection control measures and rules for home quarantine and isolation, see the Norwegian Institute for Public Health´s webpages, 

Some of our housings have dishwasher connections. If you live in an accommodation without this connection you cannot install a dishwasher. This is due to potential water damage and insurance issues.

If you notice any damage or missing things in your accommodation or the common areas, please contact the caretaker on My page. You can also call 22 85 32 00 around the clock for urgent matters.

If you have just moved into your student residence, it is important that you notify us immediately if you find any error in your residence or in the common areas. Then we will be able to follow up the case quickly and help you.

Things you should be aware if you are cohabiting

  • When you apply for housing you must include personal data about your cohabitant. If your cohabitant moves out, you must notify us. If you get a new cohabitant, you need to contact us so that we can register his / her personal data in our systems.
  • The regulation that the tenant cannot be over 35 years and must be a SiO student does not apply for cohabitants. However, couples where both are students are prioritised over couples where only the tenant is a student.
  • If a cohabitant has lived in SiO Housing for more than five years in total, either as a tenant or cohabitant, he / she has reached the maximum period of residence in SiO.

The cohabitant does not have the same rights as a tenant. Generally the rule is that all inquiries must be initiated by the tenant. Here are some of the incidences where a partner will need an authorization by the main tenant:

  • To be issued keys / access card / mail box key
  • To be locked in by a caretaker
  • To obtain a new laundry card
  • To fill the laundry card at the SiO Customer Service Centre

Authorisation for picking up keys in your absence 
If someone you know are going to pick up your keys for you, you need to send us information about the person you authorise. You will get a confirmation from us once we have checked the authorisation.
In order for the authorisation to be valid, please follow these steps:

  • The authorisation must be sent from My page or your registered e-mail address
  • In the subject field, please write «AUTHORISATION»
  • In the text field, please write what you want to give an authorisation for, who you give it to, and the birth date of the person you give the authorisation to
  • Please attach a scanned picture of your passport
  • Remind the person who will pick up your keys to bring their own valid ID when they come to collect your keys

Cooperation in the common kitchen and bathroom

  • When sharing a common kitchen and bathroom, it is important to be aware that the common areas are used by others. The common areas will therefore bear the mark of being used daily.
  • You may want to invite to a kitchen meeting where you agree on common solutions; for example, routines for cleaning, purchasing cleaning products, who owns what, what is okay to share, where things should be located, etc.
  • Keep in mind that you can have different standards for cleaning in the kitchen, make compromises where you disagree.
  • Here is a tool that you can use.

Cleaning week

  • The cleaning week for common kitchens is in rotation. In your common kitchen you will find a cleaning schedule stating when it is your turn, with the corresponding week number. If there is no schedule in your kitchen, notify the student guards here.
  • If there is a room in your corridor that is uninhabited, everyone who shares the common kitchen has joint responsibility for the cleaning in the week that belongs to this residence.
  • If you are absent yourself, you are responsible for exchanging your cleaning week with someone else.

Tasks during cleaning week

  • Take out the rubbish - every day. Read more on how to sort the trash here.
  • Make sure the sinks, tables, countertops, tiles, and the kitchen cabinets are kept tidy and cleaned.
  • Garbage cabinet and other common cabinets must be cleaned, both exterior and interior.
  • Clean the kitchen floor
  • Make sure that garbage, drying racks and other are not left in the corridor or other shared spaces.
  • Keep the fridge and freezer tidy and clean. Throw away spolied food.
  • Clean the stove, exterior and interior, including the plates.
  • Clean kitchen fan

How do we follow up on your common kitchen?

  • The student guards carry out regular checks of all common kitchens. A rule of thumb is that all kitchens should be so clean and tidy that you should be able to make food here without having to clean first. We follow up on kitchen where this is not the case.
  • In addition to the daily cleaning that residents themselves are responsible for, SiO also carry out a thorough main cleaning of all common kitchens once a year, where we clean all ceilings, walls, behind the stove and the like.


  • It can be smart to invite your neighbors to a kitchen meeting, where you can agree on the rules you want to apply for your common kitchen, such as how to buy cleaning products, what you want to share and not etc.
  • Remember to keep an eye on your food in the cupboard, fridge and freezer, and bin food that has expired. Please store your dry food (flour, pasta, oats) in plastic boxes or zip lock bags.


To prevent the drains from being clogged, water damage and bad smell you should clear the drains twice a year. See how you clear the drains here.

Heating of accommodations

Accommodations with radiators are connected to a central heating system that is in operation on a permanent basis. The system is controlled by an outdoor sensor. This means that the more the temperature outside drops, the more heat the radiator will produce. During transitional periods in spring and autumn, when the outdoor temperature fluctuates a great deal between day and night, it may take some time for the system to stabilise.
Accommodations that have electric heating sources are managed by residents themselves.

How you can save energy.

Saving energy is good, both for the environment and for keeping the rent price down:

  • Try to keep the indoor temperature at a maximum of 21 degrees.
  • Turn down the temperature (but not completely off) when you are away.
  • Turn down the temperature when the window is open.
  • Turn off the light when you leave a room or the residence.
  • Turn off the TV and other electrical appliances when you don’t use them.

Underfloor heating in bathroom floor
You should not place bath rugs on bathroom floors with underfloor heating. It may affect the thermostat and the heating cables may stop working.

Do you know what to do if the fire alarm goes off? What's most important is that you leave the building immediately.

What should I do if the fire alarm goes off?
  • Leave the building immediately
  • If you encounter smoke, stay in your room and call 110.
  • Try to warn the other tenants

Leave the building as quickly as possible. Close doors and windows before evacuating the building to prevent the fire from spreading. Find somewhere nearby to stay so that the fire department can access the building, and wait for further instructions.


Familiarise yourself with where the fire extinguishers are located. All buildings have equipment available, in most cases powder extinguishers and fire hoses. In case of smaller fires, you can try to extinguish the fire using the fire extinguisher.

Escape routes

Familiarise yourself with escape routes and emergency exits in your building. Remember that escape routes and emergency exits must be clear at all times, in case the building needs to be evacuated. Emergency exits that are normally locked will automatically open if the fire alarm goes off.

If you need help to evacuate from your residence when the fire alarm goes off, call the Fire and Rescue Service, phone 110 and ask for assisted escape. Please state your name and residence number.
Wait for the extinguish crew. They will bring a mask, which you can breathe in if necessary, when they bring you out.

  • Never leave the stove unattended while you are cooking.
  • Use the kitchen extractor fan.
  • Keep the oven and oven trays clean.
  • Be careful when you light candles.
  • Do not remove the smoke detector!
  • Familiarise yourself with fire extinguishers and escape routes in your building.
  • Escape routes such as corridors, staircases and balconies must be tidy and clear.
  • Belongings may be thrown away during inspection if they are blocking the routes.

Does the alarm fire alarm go off often? Read more about how to prevent this.

How can you ensure a healthy indoor environment?
Did you know that it is important to ventilate in your residence? A healthy indoor environment needs fresh air. If your residence doesn’t get enough air, it can get damaged by mold and humidity. This also applies to the furniture.

Why does humidity occur?
The cause of humidity could be many. Cooking, showering, wet clothes, cleaning, green plants and a crowded room can all cause humidity.

Warm air is more humid than cold air. When warm and cold air meet the warm air becomes humid when it becomes cooler. Imagine a cold beer on a hot summer day. The glass turns wet from the dew. The same process will take place on cold walls against warm rooms. If the air circulates against the wall, you will reduce the risk of condensation.

How do I know if there is too much humidity in my residence?
If your window becomes steamy and there are dark spots on your wall, your residence is too humid.

What can I do to if I discover humidity in my flat?

  • Ensure that the air split in the window frame and other vents are open.
  • Check if the canal for the kitchen ventilator is open and clean. Hold a sheet under the ventilator to see if there is draught in the canal. If the draught is sufficient, you can see that the sheet will be drawn against the ventilator.
  • Set the window and doors wide open for 5-10 minutes. This is an efficient and energy saving way of airing.

Useful information about Internet in your residence

We have upgraded the broadband speed in the residences to 100 Mbit / s, and have changed supplier to Telia (previously Get) in 2020. A speed of 100/100 Mbit / s downloads and uploads are included in the rent and are available in all our student housing.

For more information see Telia's website or contact Telia on phone 924 05050.

In some SiO residences there are several similar wall sockets. If you live in an accommodation for one person , only one of these has internet connection. 

How to connect to the network in the residence
You do not need a modem to connect to the network, all that is needed is a network cable between the wall socket and your computer.

If you want a wireless network, you buy yourself the wireless router that suits your purposes. If so, make sure that the modem can handle the speed that Telia delivers.

TV is not included in our housing services. If you want a TV subscription, you can order this through the Internet, for example from RiksTV or Get. It is not possible to order cable TV in our residences.

Remember to get a home contents insurance when you move in to our student houses – you are not insured through SiO. You can check if you are insured through your parents insurance, an organisation you are a member of, or alternatively buy your own. Many insurance companies offer reasonable insurances to students, if you find out that you need to buy your own home contents insurance.

Why get a home contents insurance? If unexpected incidents such as fire, water damage, burglary in your housing and storage room occurs, this can lead to expenses and losses for you as a tenant. You can use your home contents insurance to decrease your own financial loss in such situations. If you do not have this insurance, you will have to cover these extra expenses yourself. It may be expenses for a place to live if your housing becomes uninhabitable, or costs for clothes, books, bicycle, computer etc. that you need in your daily life. There can be differences in what the individual home contents insurance covers and how much deductible you have to pay to use the insurance, this is something you should find out before buying your own insurance.

There are picture rails in all our student accommodations except for Nydalen Student Village. You need hooks to attach to the picture rail if you are going to hang up pictures. If you do not find hooks in your accommodation or need more, you can get these in the Customer Service Centre at Blindern.

In Nydalen Student Village you must use adhesive strips/hooks if you want to hang pictures on the walls of your accommodation. This will neither leave holes in the wall nor damage the paint. You can buy adhesive strips/hooks from, for example, hardware stores.

Please see the full version of our house rules.

Picking up the key

You can pick up the key to your accommodation from 12.00 the day your contract starts. If your contract starts on a weeend or a public holiday, the keys can be picked up from 12.00 the following working day.

You will receive information by e-mail in advance of the move-in day about where to pick up your key.

To collect keys you need physical identification and a deposit must be paid. The deposit invoice can be found on My page - My Finances.

From the starting day of your contract, you have 14 days to collect the key. If you are unable to pick up the keys within these 14 days, please let us know. If you fail to notify us, you may risk losing your accommodation.

Normally, when picking up keys, access cards, or when enquiring about your tenancy you will be asked to show your ID.

We accept the following ID Documents:
• Passport
• Driver’s license from Norway, Sweden, Denmark and Finland
• Norwegian bank card (with picture and national identity number)
• National ID Card from Norway, Sweden and Finland
• European ID Cards from some countries

Student documentation
When you pick up the key to your residence, you must present proof of study / confirmation that you are in or will be in an educational institution affiliated with SiO. Students who attend or will attend educational institutions that are not affiliated with SiO will not be allowed to move in (unless otherwise agreed).

If you arrive outside of our opening hours, please read here.

Picking up keys in Åråsen Student House
At Åråsen Student House you pick up the keys at the office, located in the basement in the student house, Monday - Friday between 14:00 and 15:00

Locked out?
Call 22 85 32 00. You can call at any time. See the prices in the general conditions.

New keys
Please contact the SiO Customer Service Centre if your keys or access card is stolen or lost.

Is your cohabitant the contract holder?
Have you lost your key, and your cohabitant who is the contract holder is not able to pick up a new key in the Customer Service Centre? You can pick up a new key at the Customer Service Centre, but you must provide an authorization from your cohabitant who is the contract holder of the residence.

Authorisation for picking up keys in your absence 
If someone you know are going to pick up your keys for you, you need to send us information about the person you authorise. You will get a confirmation from us once we have checked the authorisation.
In order for the authorisation to be valid, please follow these steps:

  • The authorisation must be sent from My page or your registered e-mail address
  • In the subject field, please write «AUTHORISATION»
  • In the text field, please write what you want to give an authorisation for, who you give it to, and the birth date of the person you give the authorisation to
  • Please attach a scanned picture of your passport
  • Remind the person who will pick up your keys to bring their own valid ID when they come to collect your keys

Moving out on My page/handing in keys

Moving out on My page
When you are moving out and are ready to leave your accommodation for the last time, you must register that you have moved out on My page. Go to My page -> I live here -> Register Moving out. You must complete the registration by 12 (noon) on the day your contract ends. When you complete the registration, you will lose access to your accommodation immediately. It’s therefore important that you do not complete the registration before you have actually moved out. When the registration is complete, drop your access card and laundry card (if you have one) in the box marked «Moving out on My page». You must place the postal key on the floor inside the door of your apartment.

Location of boxes:
Kringsjå: Between Olav M. Troviks vei 70 and 72
Sogn: Outside Sognsveien 85
Bjølsen: Outside the laundry room in Moldegata 5

Other student houses: In the entrance area of the building 

Handing in keys
If the moving out on My page service is not available for your accommodation, or if you prefer to not use the service, you must hand in all your keys and cards at the Customer Service Centre. Your keys and cards must be placed in an envelope marked with your name and address. If you live in Oslo, the envelope is to be delivered to the Customer Service Centre by 12 (noon) of the day your contract ends. We are based at Kristian Ottosens hus, Problemveien 9, at Blindern. If you are not able to come by during opening hours, please leave the envelope in the hatch on the left side of the main entrance at the Customer Service Centre.

At Åråsen Student House, the envelope is to be delivered in the white mail box marked SiO on the 1st floor.

Deadline for moving out on My page/handing in keys

The registration of moving out on My page must be completed by 12 (noon) on the day your contract ends.

If you are delivering keys and cards in an envelope, it must be handed in before 12 (noon) the day your contract ends.

Additional charges will be added if you do not register your moving out or hand in your key before the deadline.

  • When you move in you will receive a laundry card that you can add credit to on My page.
  • Using the washing machine costs 20 NOK per wash and 10 NOK for the dryer. 
  • Opening hours in the laundry is from 7 am - 00.30 am. You can use the machines between 8 am - 11 pm. It is possible to reserve washing machines between 8 am and 9:30 pm.
  • A large number of the washing machines have automatic detergent dosing. Read more about which detergents that are used here. Information about how to proceed to use this you will find in the laundry. You cannot use your own washing powder. If you still want to use your own detergent, you must use washing capsules. The prices which will be deducted from the amount of you laundry card for one dosing are:
    Detergent colored laundry; 2,50 NOK
    Detergent white laundry: 3,50 NOK
    Detergent wool/silk: 2,50 NOK
    Softener: 0,50 NOK
  • In addition to topping up your card, you can reserve timeslots for the washing machines on My page or through the Mitt SiO app. The reservation for the machines lasts up to 15 mins from the start of the reserved time, after 15 mins others are free to use it. Your card will be charged 15 NOK if you don’t use it, so make sure you cancel your reservation in time if you are not going to wash. You can cancel the reservation without being charged within 60 minutes before reservation starts. You may use the washing machines without reservation if they are available when you arrive at the laundry.
    Timeslots in the laundry
    8 am - 9:30 am
    9:30 am - 11 am
    11 am -12:30 pm
    12:30 am - 2 pm
    2 pm - 3:30 pm
    3:30 pm - 5 pm
    5 pm - 6:30 pm
    6:30 pm - 8 pm
    8 pm - 9:30 pm
    9:30 pm - 11 pm
  • Dyeing of clothes in the washing machines is not permitted.
  • Please contact SiO Customer Service Centre if you lose your laundry card. We will then block the card.
  • A free SMS reminder is available (to notify when the load has finished), which can be activated at My page or at the washing machines monitor.
  • If you want to refund money from your laundry card, you need to contact the Customer Service Centre before returning your keys. 

Remember to terminate your contract 2 or 3 months in advance before you wish to move out. Clean properly before you move out in order to get your full deposit refunded. Thank you for staying with us!

List of things to remember when moving out
  1. Give notice that you want to terminate the contract. Your notice period is 2 or 3 months depending on your type of accommodation. Your termination is effective from the 15th or the last day of the month, and you will pay rent for the entire period.
  2. When you move out, you must empty your residence and clean properly. Please use this checklist when cleaning out of a room, and this checklist when cleaning out of a flat. Remeber to clear all cabinets, fridge, freezer and storage room.
  3. Check that your account information on My page is correct so that we can return your deposit. If you are entitled to have your deposit back, you will generally receive this within 30 days  after you have moved out. We pay out deposits on a consecutively basis, but in periods when a large number of tenants are moving out it may take longer. Note that the deposit is transferred in NOK, so you need to provide us with an account that accepts this currency.
  4. If you want to refund money from your laundry card, you need to contact the Customer Service Centre before returning your keys.
  5. Remember to notify the postal authorities about your moving in due time.
  6. Register that you have moved out/hand in keys and cards.

In student residences, there are a lot of people living close together in small areas. This can lead to more noise and sounds than you would experience in other types of residences. Therefore, it is important to show consideration for your neighbors. At the same time, you also have to tolerate more sounds in a student residence compared to other residences, precisely because you live so close together.

Tenants are obliged to respect each other’s need for peace and quiet at night and for study. After 11 pm on weekdays and after midnight on days preceding public holidays and until 7 am, peace and quiet must be observed in the accommodation unit and on the premises generally. Behavior that is a nuisance to other tenants is not allowed. You are also responsible for the conduct of your  visitors.


We have a special agreement with  Aimo Park for parking rental at the following student villages / houses:

Bjølsen, Blindern, Carl Berner, Grünerløkka, Enerhaugen, Iladalen, Kringsjå, Lillo, Nedre Ullevål 7-9, Norberg, Nydalen, Pilestredet Park, Rodeløkka, Stensbergsgata, Sogn, St. Hanshaugen, Vestgrensa and Åråsen.

Cars with disability cards can park for free in designated places. Short-term parking is paid at the parking machine or via the AimoPark app.


  • Purchases can be made through both Aimo Park's website or via their app available on the App Store (iOS) and Google Play (Android).
  • If you use the app and choose to allow notifications you will be notified, for instance, if your credit card is not chargeable upon renewal.
  • Only students residing in SiO housings are eligible for the discount. The telephone number you have registered on My page at will verify that you are eligible for the discount when purchasing parking at the student village/student house you are residing. The rental conditions are linked to your telephone number and you cannot sublet the car park.
  • If you see the error message “Ugyldig ID”, please go to My profile at and make sure your telephone number is correctly registered.
  • Parking purchased with the discount is only valid for the car park located at the student village/student house where you reside. 
  • You will be able to list up to 3 active vehicles at the same time, so that if you have access to more than one vehicle you will not have to change each time you park. You will, however, still be allowed to park only one vehicle at the time.

Automatic renewal of parking:
The parking period will last from date to date, and renew itself automatically. If the subscription is not cancelled before the start date of the new period, it will be renewed for one month at the time.

The system will do a check-up with your telephone number upon renewal. If your ID is no longer valid, the subscription will be cancelled automatically.

If you have questions regarding parking, please contact Aimo Park directly:

Telephone: +4721007670

You must change your address at the post office when you move to or from your student accommodation. The post office will need your name, street, floor and room number. Writing your name on the mail box is not enough to receive your mail, you have to notify the post office with the correct details of you new address. That is you have to go to a post office and fill out a form to register your address. 

If you are to receive a parcel that cannot fit into your mail box you will receive a notification, either in your mail box or electronically, about where to pick it up. It is usually at the post office closest to your accommodation.

If you receive a parcel addressed to the previous tenant, you should hand it in to the post office.

All of our accommodations are smoke free. That means that smoking is prohibited in all rooms, common kitchens, windowsills, balconies, roof terraces and near intake vents. If you wish to smoke, please go outside and keep away from the entrance so that the smoke does not bother your neighbors. As a tenant, you are also responsible for your guests.

Are you bothered by others who smoke?
If you are bothered by neighbors who smoke, we recommend that you talk directly with them about the situation. Many people are not aware that their behavior can bother others, and want bo be considerate if they are made aware of this in a nice way.

If it is difficult to get access to the residence, you can for example ring the door bell or write a note and put in their mailbox.

If you have tried to contact your neighbor without any result, you can contact us here. Please explain the situation in detail, with specific information about the origin of the smoke, either name or residence number.

Please make sure that the external storage you use is the one that belongs to your residence. All external storage units are marked with the residence number they belong to. Any object placed in another unit will be removed.

Securing the storage unit
Unfortunately, theft from storage units may occur. It is important that you use a sturdy padlock and always check that the door to the storage areas is locked upon leaving. Valuable objects, however, should not be placed in external storage units. You have sole responsibility for the contents of your unit and we recommend that you have contents insurance.

Do not forget to empty your storage unit when you move out.

The Coordinators -  Community's job is to maintain a safe and good living environment by:

  • Monitor and control of residential areas and house rules.
  • Control of tenancy – residents must show ID and valid student card when asked.
  • Manage potential conflicts that residents are unable to resolve alone.

You can contact the Coordinators -  Community here

It is allowed to have overnight guests in the residence for up to 14 days without applying. It is not permitted to have repeated visits if this is a nuisance to other tenants. The tenant must always be present during the accommodation or visit.

What to do when subletting your residence

  1. Remember that SiO Housing must approve of the sublet before the sub-lessee can move in. Application form can be found on My page.
  2. Apply as early as possible. Due to the necessary processing time, you should apply at least one week before you want the subletting period to start.
  3. You can not have unsettled business with SiO (such as owing rent etc). If you do, your application will not be approved.
  4. The person you are subletting to must be a student at one of our affiliated schools (with exception of June and July, where all students with a valid student id from a Norwegian educational institution can rent). 
  5. You yourself are responsible for finding a student who can sublet before you can apply for subletting.
  6. The person you sublet to must apply according to our allocation rules and cannot have unsettled business with SiO (such as owing rent etc).
  7. You can not demand higher rent from your tenant than the rental amount you pay yourself.
  8. For the duration of your tenancy, you can sublet your student residence for a period of up to 6 months. In addition you may sublet in June and July each year.
  9. Although you are subletting your residence to another student, you are still fully responsible for it in terms of rental contract and regulations. Remember to inform the new tenant about the house rules.
  10. We recommend setting up a written agreement with the person you sublet to. Here is an example of a subletting contract.
  11. If you are subletting a residence from a SiO tenant, please note that you cannot have a tenancy contract with SiO at the same time.
  12. You are responsible for notifying SiO if your subletting agreement is cancelled. If you don't notify SiO, the cancelled part of the subletting period will be added to the calculation of the allowed subletting period the next time you apply for subletting
  • You may have overnight guests for up to 14 days. Repetitive visits are not permitted if this is a nuisance to other tenants. You must alwas be present during the overnight stay or visit. 

You are responsible for recycling all your waste:

  • Food scraps – green plastic bag
  • Plastic – blue plastic bag
  • Residual waste – normal plastic bag (is thrown out in the same container as green and blue bin bags. Green and blue bin bags are available for free at the supermarket)
  • Paper, cardboard, and drinking cartons are thrown in separate containers placed near your residence
  • Glass and metal are thrown into separate communal containers/collection points
  • Electronic appliances, batteries, paint, clothes, furniture, etc. must be delivered to the closest recycling centre
  • You can read more about recycling in the municipality of Oslo here

Do you live at Åråsen student house? Read about recycling in the municipality of Lillestrøm here (site in Norwegian).


  • Mark each waste bin in the kitchen with a type of waste – both in Norwegian and English – this will make it easier for everyone to recycle.