Picking up your keys
From the starting day of your contract you have 14 days to pick up your key at the SiO Customer Service Centre. We are based at Kristian Ottosens hus, Problemveien 9, at Blindern. You must let us know if you are unable to come bywithin these 14 days. If you fail to notify us, you will lose your accommodation. 

Picking up keys in Åråsen and Kongsvinger Student Houses
At Åråsen Student House you pick up the keys at the office, located in the basement in the student house, Monday - Friday between 14:00 and 15:00.

If you are moving in to Kongsvinger Student House, please contact the SiO Customer Service Centre.

If you arrive outside of our opening hours, please read here.

Locked out?
Call 22 85 32 00. You can call at any time. See the prices in the general conditions.

New keys
Please contact the SiO Customer Service Centre if your keys or access card is stolen or lost.

Is your cohabitant the contract holder?
Have you lost your key, and your cohabitant who is the contract holder is not able to pick up a new key in the Customer Service Centre? You can pick up a new key at the Customer Service Centre, but you must provide an authorization from your cohabitant who is the contract holder of the residence.

Handing in your keys
When you move out, you will need to put your key in an envelope marked with your name and address.

If you live in Oslo, the envelope is to be delivered to the SiO Customer Service Centre by 12 (noon) of the day your contract expires. We are based at Kristian Ottosens hus, Problemveien 9, at Blindern. If you are not able to come by during opening hours, please leave the key in the key box next to the main entrance at the centre.

Handing in keys on Åråsen and Kongsvinger Student Houses
At Åråsen Student House you put the envelope with your keys in the white mail box marked SiO on the 1st floor.

At Kongsvinger Student House you put the envelope with the keys in the green mail box in the Post room.

Deadline for handing in your keys
The keys must be handed in before 12 (noon) the day your contract expires. Additional charges will be added if you hand in your key too late.