Picking up your keys
From the starting day of your contract you have 14 days to pick up your key at the SiO Customer Service Centre.
We are based at Kristian Ottosens hus, Problemveien 9, at Blindern. You must let us know if you are unable to come by within these 14 days. If you fail to notify us, you can risk losing your accommodation. 

When picking up keys, access cards, or when enquiring about your tenancy you will be asked to show your ID.

We accept the following ID Documents:
• Passport
• Driver’s license from Norway, Sweden, Denmark and Finland
• Norwegian bank card (with picture and national identity number)
• National ID Card from Norway, Sweden and Finland
• European ID Cards from some countries

Student documentation
When you pick up the key to your residence, you must present proof of study / confirmation that you are in or will be in an educational institution affiliated with SiO. Students who attend or will attend educational institutions that are not affiliated with SiO will not be allowed to move in (unless otherwise agreed).

Picking up keys in Åråsen Student House
At Åråsen Student House you pick up the keys at the office, located in the basement in the student house, Monday - Friday between 14:00 and 15:00. 

If you arrive outside of our opening hours, please read here.

Locked out?
Call 22 85 32 00. You can call at any time. See the prices in the general conditions.

New keys
Please contact the SiO Customer Service Centre if your keys or access card is stolen or lost.

Is your cohabitant the contract holder?
Have you lost your key, and your cohabitant who is the contract holder is not able to pick up a new key in the Customer Service Centre? You can pick up a new key at the Customer Service Centre, but you must provide an authorization from your cohabitant who is the contract holder of the residence.

Authorisation for picking up keys in your absence 
If someone you know are going to pick up your keys for you, you need to send us information about the person you authorise. You will get a confirmation from us once we have checked the authorisation.
In order for the authorisation to be valid, please follow these steps:

  • The authorisation must be sent from My page or your registered e-mail address
  • In the subject field, please write «AUTHORISATION»
  • In the text field, please write what you want to give an authorisation for, who you give it to, and the birth date of the person you give the authorisation to
  • Please attach a scanned picture of your passport
  • Remind the person who will pick up your keys to bring their own valid ID when they come to collect your keys

Handing in your keys
When you move out, you will need to put your key in an envelope marked with your name and address.

If you live in Oslo, the envelope is to be delivered to the SiO Customer Service Centre by 12 (noon) of the day your contract expires. We are based at Kristian Ottosens hus, Problemveien 9, at Blindern. If you are not able to come by during opening hours, please leave the key in the hatch on the left side of the main entrance at the centre.

Handing in keys on Åråsen Student House
At Åråsen Student House you put the envelope with your keys in the white mail box marked SiO on the 1st floor.

Deadline for handing in your keys
The keys must be handed in before 12 (noon) the day your contract expires. Additional charges will be added if you hand in your key too late.