Rotating schedule

There is a rotating cleaning schedule for the common kitchens and bathrooms. It is important that everybody contributes and cleans when it is their turn.

  • There is a rotating cleaning schedule for the common kitchens. You can find an overview of when it is your turn, with associated week numbers, on your common kicthen. If you can´t find the overview, notify the student guards.
  • If one of the rooms in your cooridor is empty, everyone that shares common kitchen has joint responsibility of cleaning the week that are associated with the empty room.
  • If you are going away, you are responsible for switching your cleaning week with one of your neighbors.
  • If it´s difficult to cooperate, you can get help from the student guards.
  • It is your responsibility to buy detergents and other cleaning products. Here you can see our tips on which cleaning products you may want to use.

Tasks during cleaning week

  • Take out the rubbish - every day. Read more on how to sort the trash here.
  • Make sure the sinks, tables, countertops, tiles, and the kitchen cabinets are kept tidy and cleaned.
  • Garbage cabinet and other common cabinets must be cleaned, both exterior and interior.
  • Clean the kitchen floor
  • Make sure that garbage, drying racks and other are not left in the corridor or other shared spaces.
  • Keep the fridge and freezer tidy and clean. Throw away spolied food.
  • Clean the stove, exterior and interior, including the plates.
  • Clean kitchen fan

How do we follow up on your common kitchen?

  • The student guards carry out regular checks of all common kitchens. A rule of thumb is that all kitchens should be so clean and tidy that you should be able to make food here without having to clean first. We follow up on kitchen where this is not the case.
  • In addition to the daily cleaning that residents themselves are responsible for, SiO also carry out a thorough main cleaning of all common kitchens once a year, where we clean all ceilings, walls, behind the stove and the like.

Tips

  • It can be smart to invite your neighbors to a kitchen meeting, where you can agree on the rules you want to apply for your common kitchen, such as how to buy cleaning products, what you want to share and not etc.
  • Remember to keep an eye on your food in the cupboard, fridge and freezer, and bin food that has expired. Please store your dry food (flour, pasta, oats) in plastic boxes or zip lock bags.

 

If you notice any damage or missing things in your accommodation or the common areas, please contact the caretaker on My page. You can also call 22 85 32 00 around the clock for urgent matters.

If you have just moved into your student residence, it is important that you notify us immediately if you find any error in your residence or in the common areas. Then we will be able to follow up the case quickly and help you.

Things you should be aware if you are cohabiting

  • When you apply for housing you must include personal data about your cohabitant. If your cohabitant moves out, you must notify us. If you get a new cohabitant, you need to contact us so that we can register his / her personal data in our systems.
  • The regulation that the tenant cannot be over 35 years and must be a SiO student does not apply for cohabitants. However, couples where both are students are prioritised over couples where only the tenant is a student.
  • If a cohabitant has lived in SiO Housing for more than five years in total, either as a tenant or cohabitant, he / she has reached the maximum period of residence in SiO.

The cohabitant does not have the same rights as a tenant. Generally the rule is that all inquiries must be initiated by the tenant. Here are some of the incidences where a partner will need an authorization by the main tenant:

  • To be issued keys / access card / mail box key
  • To be locked in by a caretaker
  • To obtain a new laundry card
  • To fill the laundry card at the SiO Customer Service Centre

Authorisation for picking up keys in your absence 
If someone you know are going to pick up your keys for you, you need to send us information about the person you authorise. You will get a confirmation from us once we have checked the authorisation.
In order for the authorisation to be valid, please follow these steps:

  • The authorisation must be sent from My page or your registered e-mail address
  • In the subject field, please write «AUTHORISATION»
  • In the text field, please write what you want to give an authorisation for, who you give it to, and the birth date of the person you give the authorisation to
  • Please attach a scanned picture of your passport
  • Remind the person who will pick up your keys to bring their own valid ID when they come to collect your keys

Some of our housings have dishwasher connections. If you live in an accommodation without this connection you cannot install a dishwasher. This is due to potential water damage and insurance issues.

Heating of accommodations

Accommodations with radiators are connected to a central heating system that is in operation on a permanent basis. The system is controlled by an outdoor sensor. This means that the more the temperature outside drops, the more heat the radiator will produce. During transitional periods in spring and autumn, when the outdoor temperature fluctuates a great deal between day and night, it may take some time for the system to stabilise.
Accommodations that have electric heating sources are managed by residents themselves.

How you can save energy.

Saving energy is good, both for the environment and for keeping the rent price down:

  • Try to keep the indoor temperature at a maximum of 21 degrees.
  • Turn down the temperature (but not completely off) when you are away.
  • Turn down the temperature when the window is open.
  • Turn off the light when you leave a room or the residence.
  • Turn off the TV and other electrical appliances when you don’t use them.

Do you know what to do if the fire alarm goes off? What's most important is that you leave the building immediately.

What should I do if the fire alarm goes off?
  • Leave the building immediately
  • If you encounter smoke, stay in your room and call 110.
  • Try to warn the other tenants
Evacuation

Leave the building as quickly as possible. Close doors and windows before evacuating the building to prevent the fire from spreading. Find somewhere nearby to stay so that the fire department can access the building, and wait for further instructions.

Extinguishers

Familiarise yourself with where the fire extinguishers are located. All buildings have equipment available, in most cases powder extinguishers and fire hoses. In case of smaller fires, you can try to extinguish the fire using the fire extinguisher.

Escape routes

Familiarise yourself with escape routes and emergency exits in your building. Remember that escape routes and emergency exits must be clear at all times, in case the building needs to be evacuated. Emergency exits that are normally locked will automatically open if the fire alarm goes off.

If you need help to evacuate from your residence when the fire alarm goes off, call the Fire and Rescue Service, phone 110 and ask for assisted escape. Please state your name and residence number.
Wait for the extinguish crew. They will bring a mask, which you can breathe in if necessary, when they bring you out.

Remember
  • Never leave the stove unattended while you are cooking.
  • Use the kitchen extractor fan.
  • Keep the oven and oven trays clean.
  • Be careful when you light candles.
  • Do not remove the smoke detector!
  • Familiarise yourself with fire extinguishers and escape routes in your building.
  • Escape routes such as corridors, staircases and balconies must be tidy and clear.
  • Belongings may be thrown away during inspection if they are blocking the routes.

Does the alarm fire alarm go off often? Read more about how to prevent this.

How can you ensure a healthy indoor environment?
Did you know that it is important to ventilate in your residence? A healthy indoor environment needs fresh air. If your residence doesn’t get enough air, it can get damaged by mold and humidity. This also applies to the furniture.

Why does humidity occur?
The cause of humidity could be many. Cooking, showering, wet clothes, cleaning, green plants and a crowded room can all cause humidity.

Warm air is more humid than cold air. When warm and cold air meet the warm air becomes humid when it becomes cooler. Imagine a cold beer on a hot summer day. The glass turns wet from the dew. The same process will take place on cold walls against warm rooms. If the air circulates against the wall, you will reduce the risk of condensation.

How do I know if there is too much humidity in my residence?
If your window becomes steamy and there are dark spots on your wall, your residence is too humid.

What can I do to if I discover humidity in my flat?

  • Ensure that the air split in the window frame and other vents are open.
  • Check if the canal for the kitchen ventilator is open and clean. Hold a sheet under the ventilator to see if there is draught in the canal. If the draught is sufficient, you can see that the sheet will be drawn against the ventilator.
  • Set the window and doors wide open for 5-10 minutes. This is an efficient and energy saving way of airing.

Useful information about Internet in your residence
Lynet Internett delivers internet to all our student residences. This ensures that all residents have access to quick, stable and inexpensive internet.

How to connect to the network in the residence
You do not need a modem to connect to the network, all that is needed is a network cable between the wall socket and your computer.

In some SiO residences there are several similar wall socket. Only one of these has Lynet connected. An overview of correct wall socket at your address can be found here: www.lynet.no/support/student/wallsocket.

If you want a wireless network, you buy yourself the wireless router that suits your purposes.

More information about our product can be found at Lynet’s web site: www.lynet.no/support/student.

Do you want to upgrade your speed?
A speed of 20/20 Mbit/s download and uploads are included in the rent and available in all student residences. If you want higher speed, you can upgrade your speed to 100/100 Mbit/s for NOK 99, - / month at Lynet’s web site. For the extra subscription you will get an invoice directly from Lynet.   

For order and more information about the Internet from Lynet, please visit www.lynet.no/support/student.

 

Remember to get a home contents insurance when you move in to our student houses – you are not insured through SiO. You can check if you are insured through your parents insurance, an organisation you are a member of, or alternatively buy your own. Many insurance companies offer reasonable insurances to students, if you find out that you need to buy your own home contents insurance.

Why get a home contents insurance? If unexpected incidents such as fire, water damage, burglary in your housing and storage room occurs, this can lead to expenses and losses for you as a tenant. You can use your home contents insurance to decrease your own financial loss in such situations. If you do not have this insurance, you will have to cover these extra expenses yourself. It may be expenses for a place to live if your housing becomes uninhabitable, or costs for clothes, books, bicycle, computer etc. that you need in your daily life. There can be differences in what the individual home contents insurance covers and how much deductible you have to pay to use the insurance, this is something you should find out before buying your own insurance.

Please see the full version of our house rules.

Picking up your keys
From the starting day of your contract you have 14 days to pick up your key at the SiO Customer Service Centre.
We are based at Kristian Ottosens hus, Problemveien 9, at Blindern. You must let us know if you are unable to come by within these 14 days. If you fail to notify us, you can risk losing your accommodation. 

When picking up keys, access cards, or when enquiring about your tenancy you will be asked to show your ID.

We accept the following ID Documents:
• Passport
• Driver’s license from Norway, Sweden, Denmark and Finland
• Norwegian bank card (with picture and national identity number)
• National ID Card from Norway, Sweden and Finland
• European ID Cards from some countries

Student documentation
When you pick up the key to your residence, you must present proof of study / confirmation that you are in or will be in an educational institution affiliated with SiO. Students who attend or will attend educational institutions that are not affiliated with SiO will not be allowed to move in (unless otherwise agreed).

Picking up keys in Åråsen Student House
At Åråsen Student House you pick up the keys at the office, located in the basement in the student house, Monday - Friday between 14:00 and 15:00. 

If you arrive outside of our opening hours, please read here.

Locked out?
Call 22 85 32 00. You can call at any time. See the prices in the general conditions.

New keys
Please contact the SiO Customer Service Centre if your keys or access card is stolen or lost.

Is your cohabitant the contract holder?
Have you lost your key, and your cohabitant who is the contract holder is not able to pick up a new key in the Customer Service Centre? You can pick up a new key at the Customer Service Centre, but you must provide an authorization from your cohabitant who is the contract holder of the residence.

Authorisation for picking up keys in your absence 
If someone you know are going to pick up your keys for you, you need to send us information about the person you authorise. You will get a confirmation from us once we have checked the authorisation.
In order for the authorisation to be valid, please follow these steps:

  • The authorisation must be sent from My page or your registered e-mail address
  • In the subject field, please write «AUTHORISATION»
  • In the text field, please write what you want to give an authorisation for, who you give it to, and the birth date of the person you give the authorisation to
  • Please attach a scanned picture of your passport
  • Remind the person who will pick up your keys to bring their own valid ID when they come to collect your keys

Handing in your keys
When you move out, you will need to put your key in an envelope marked with your name and address.

If you live in Oslo, the envelope is to be delivered to the SiO Customer Service Centre by 12 (noon) of the day your contract expires. We are based at Kristian Ottosens hus, Problemveien 9, at Blindern. If you are not able to come by during opening hours, please leave the key in the hatch on the left side of the main entrance at the centre.

Handing in keys on Åråsen Student House
At Åråsen Student House you put the envelope with your keys in the white mail box marked SiO on the 1st floor.

Deadline for handing in your keys
The keys must be handed in before 12 (noon) the day your contract expires. Additional charges will be added if you hand in your key too late.

  • When you move in you will receive a laundry card that you can add credit to on My page.
  • Using the washing machine costs 20 NOK per wash and 10 NOK for the dryer. 
  • Opening hours in the laundry is from 7 am - 00.30 am. You can use the machines between 8 am - 11 pm. It is possible to reserve washing machines between 8 am and 9:30 pm.
  • A large number of the washing machines have automatic detergent dosing. Read more about which detergents that are used here. Information about how to proceed to use this you will find in the laundry. You cannot use your own washing powder. If you still want to use your own detergent, you must use washing capsules. The prices which will be deducted from the amount of you laundry card for one dosing are:
    Detergent colored laundry; 2,50 NOK
    Detergent white laundry: 3,50 NOK
    Detergent wool/silk: 2,50 NOK
    Softener: 0,50 NOK
  • In addition to topping up your card, you can reserve timeslots for the washing machines on My page or through the Mitt SiO app. The reservation for the machines lasts up to 15 mins from the start of the reserved time, after 15 mins others are free to use it. Your card will be charged 15 NOK if you don’t use it, so make sure you cancel your reservation if you are not going to wash. You may use the washing machines without reservation if they are available when you arrive at the laundry.
    Timeslots in the laundry
    8 am - 9:30 am
    9:30 am - 11 am
    11 am -12:30 pm
    12:30 am - 2 pm
    2 pm - 3:30 pm
    3:30 pm - 5 pm
    5 pm - 6:30 pm
    6:30 pm - 8 pm
    8 pm - 9:30 pm
    9:30 pm - 11 pm
  • Dyeing of clothes in the washing machines is not permitted.
  • Please contact SiO Customer Service Centre if you lose your laundry card. We will then block the card.
  • A free SMS reminder is available (to notify when the load has finished), which can be activated at My page or at the washing machines monitor.
  • If you want to refund money from your laundry card, you need to contact the Customer Service Centre before returning your keys. 

Remember to terminate your contract 2 or 3 months in advance before you wish to move out. Clean properly before you move out in order to get your full deposit refunded. Thank you for staying with us!

List of things to remember when moving out
  1. Give notice that you want to terminate the contract. Your notice period is 2 or 3 months depending on your type of accommodation. Your termination is effective from the 15th or the last day of the month, and you will pay rent for the entire period.
  2. When you move out, you must empty your residence and clean properly. Please use this checklist when cleaning out of a room, and this checklist when cleaning out of a flat. Remeber to clear all cabinets, fridge, freezer and storage room.
  3. Check that your account information on My page is correct so that we can return your deposit. If you are entitled to have your deposit back, you will generally receive this within 30 days  after you have moved out. We pay out deposits on a consecutively basis, but in periods when a large number of tenants are moving out it may take longer. Note that the deposit is transferred in NOK, so you need to provide us with an account that accepts this currency.
  4. If you want to refund money from your laundry card, you need to contact the Customer Service Centre before returning your keys.
  5. Remember to notify the postal authorities about your moving in due time.
  6. Hand in your key.
  7. SiO transfers money in NOK only and cannot make SEPA payments. Amounts transferred to an account that does not accept NOK will be returned to us with fees deducted. This means that you must provide us with an account that accepts NOK.

House rules are applicable for all our buildings. No noise after 23.00 during weekdays, and between 00.00-08.00 on weekends and holidays. 

Cars with disability cards can park for free in designated places. Short-term parking is paid at the parking machine or via the Q-Park app.

Change as of Monday 16.9.2019:

If you have the current parking agreement it applies until it expires, in the same way as before. Parking purchases made on September 16th 2019 and forwards will be subject to the new parking agreement as described below. 

Purchasing:

  • Purchases can be made through both Q-Park's website (www.Q-Park.no) or via Q-Park's app (Q-Park Parkering), available on the App Store (iOS) and Google Play (Android).
  • If you use the app and choose to allow notifications you will be notified, for instance, if your credit card is not chargeable upon renewal.
  • Only students residing in SiO housings are eligible for the discount. The telephone number you have registered on My page at sio.no will verify that you are eligible for the discount when purchasing parking at the student village/student house in you are residing. You will therefore no longer need the discount code.
  • If you see the error message “Ugyldig ID”, please go to My profile at sio.no and make sure your telephone number is correctly registered.
  • Parking purchased with the discount is only valid for the car park located at the student village/student house where you reside.
  • You will be able to list up to 3 active vehicles at the same time, so that if you have access to more than one vehicle you will not have to change each time you park. However, you will still only be allowed to park one vehicle at the time.

Automatic renewal of parking:
The parking period will last from date to date, and renew itself automatically. If the subscription is not cancelled before the start date of the new period, it will be renewed for one month at the time.

The system will do a check-up with your telephone number upon renewal. If your ID is no longer valid, the subscription will be cancelled automatically.

If you have questions regarding parking, please contact Q-park directly:

Telephone: +4721007670
E-mail: kunde@q-park.no

You must change your address at the post office when you move to or from your student accommodation. The post office will need your name, street, floor and room number. Writing your name on the mail box is not enough to receive your mail, you have to notify the post office with the correct details of you new address. That is you have to go to a post office and fill out a form to register your address. 

All of our accommodations are smoke free. That means that smoking is prohibited in any rooms, joint kitchen, windowsills, balconies or roof terraces. As a tenant you are also responsible for your guests. Go outside and use the ashtrays mounted near the main entrance if you wish to smoke.

Please make sure that the external storage you use is the one that belongs to your residence. All external storage units are marked with the residence number they belong to. Any object placed in another unit will be removed.

Securing the storage unit
Unfortunately, theft from storage units may occur. It is important that you use a sturdy padlock and always check that the door to the storage areas is locked upon leaving. Valuable objects, however, should not be placed in external storage units. You have sole responsibility for the contents of your unit and we recommend that you have contents insurance.

Do not forget to empty your storage unit when you move out.

The Student Guards' job is to maintain a safe and good living environment by:

  • Monitor and control of residential areas and house rules.
  • Control of tenancy – residents must show ID and valid student card when asked.
  • Manage potential conflicts that residents are unable to resolve alone.

You can contact the Student Guards via e-mail.

What to do when subletting your residence

  1. Remember that SiO Housing must approve of the sublet before the sub-lessee can move in. Application form can be found on My page.
  2. Apply as early as possible. Due to the necessary processing time, you should apply at least one week before you want the subletting period to start.
  3. You can not have unsettled business with SiO (such as owing rent etc). If you do, your application will not be approved.
  4. The person you are subletting to must be a student at one of our affiliated schools (with exception of June and July, where all students with a valid student id from a Norwegian educational institution can rent).
  5. You yourself are responsible for finding a student who can sublet before you can apply for subletting.
  6. The person you sublet to must apply according to our allocation rules and cannot have unsettled business with SiO (such as owing rent etc).
  7. You can not demand higher rent from your tenant than the rental amount you pay yourself.
  8. For the duration of your tenancy, you can sublet your student residence for a period of up to 6 months. In addition you may sublet in June and July each year.
  9. Although you are subletting your residence to another student, you are still fully responsible for it in terms of rental contract and regulations. Remember to inform the new tenant about the house rules.
  10. We recommend setting up a written agreement with the person you sublet to. Here is an example of a subletting contract.
  11. If you are subletting a residence from a SiO tenant, please note that you cannot have a tenancy contract with SiO at the same time.
  12. You are responsible for notifying SiO if your subletting agreement is cancelled. If you don't notify SiO, the cancelled part of the subletting period will be added to the calculation of the allowed subletting period the next time you apply for subletting
  • If you have visitors, the rule is that you must be home yourself. You may have overnight guests for up to 14 days. However, even if the visit is less than 14 days, repetetive visits are not permitted.
  • Are you thinking about subletting your room? Read more about subletting.

You are responsible for recycling all of your waste:

  • Residual waste – normal plastic bag. 
  • Food scraps – green plastic bags (green bin bags are available for free at the supermarket). 
  • Plastic – blue plastic bags (blue bin bags are available for free at the supermarket). 
  • Paper, cardboard and drinking cartons are thrown into separate containers, which are placed outside near your house. 
  • Glass and metal are thrown into separate communal containers and collection points
  • Electronic applicances, batteries, paint etc. needs to be delivered to the closest recycling centre. You can also deliver clothes and furniture here.

Tip: Mark each rubbish bin in the kitchen with a type of waste – this will make it easier for everyone to recycle.