If you notice any damage or missing things in your accommodation or the common areas, please contact the caretaker on My page. You can also call 22 85 32 00 around the clock for urgent matters.

Cleaning week
There is a rotating cleaning schedule for the common kitchens and bathrooms. It is important that everybody contributes and cleans when it is their turn.

  • Please keep yourself updated with the cleaning schedule to see when it is your turn to clean.
  • Arrange a kitchen meeting to agree on the rules and exceptions, such as swapping weeks if you are unable to clean the week you are due.

Tasks during cleaning week

  • Take out the rubbish - every day.
  • Clean the kitchen floor, corridor and bathroom at least once a week.
  • Clean all surfaces.
  • Everybody is responsible to clean up after themselves in the common areas.

Contact the Student Guards for help if cooperation seems difficult.

Remember to keep an eye on your food in the cupboard, fridge and freezer, and bin food that has expired. Please store your dry food (flour, pasta, oats) in plastic boxes or zip lock bags.

Before moving out you must clean your accommodation properly:

  • Floor
  • Windows and windowsills
  • Mirror, lamps, doors, stains on walls etc.
  • All cupboards and shelves inside out, both in the kitchen and bathroom
  • Oven and sink
  • Fridge and ventilator
  • The whole bathroom, including the shower
  • Wash and/or vacuum clean furniture if you rented a furnished accommodation

Use this checklist when cleaning before moving.

If your residence is not satisfactory cleaned when you move out, you will be billed by us for having to clean your residence. 

 

Things you should be aware if you are cohabiting

  • When you apply for housing you must include personal data about your cohabitant. If your cohabitant moves out, you must notify us. If you get a new cohabitant, you need to contact us so that we can register his / her personal data in our systems.
  • The regulation that the tenant cannot be over 35 years and must be a SiO student does not apply for cohabitants. However, couples where both are students are prioritised over couples where only the tenant is a student.
  • If a cohabitant has lived in SiO Housing for more than five years in total, either as a tenant or cohabitant, he / she has reached the maximum period of residence in SiO.

The cohabitant does not have the same rights as a tenant. Generally the rule is that all inquiries must be initiated by the tenant. Here are some of the incidences where a partner will need an authorization by the main tenant:

  • To be issued keys / access card / mail box key
  • To be locked in by a caretaker
  • To obtain a new laundry card
  • To fill the laundry card at the SiO Customer Service Centre

Some of our housings have dishwasher connections. If you live in an accommodation without this connection you cannot install a dishwasher. This is due to potential water damage and insurance issues.

Saving electricity is good, both for the environment and your wallet:

  • Try to keep the inside temperature at max. 21 degrees.
  • Turn down the temperature (but not completely off) when you are away.
  • Turn down the temperature when the window is open.
  • Turn off the light when you leave.
  • Turn off the TV and other electrical appliances when you don’t use them.

Do you know what to do if the fire alarm goes off? What's most important is that you leave the building immediately.

What should I do if the fire alarm goes off?
  • Leave the building immediately
  • Call 110 if you see smoke or fire
  • Try to warn the other tenants
Evacuation

Leave the building as quickly as possible. Close doors and windows before evacuating the building to prevent the fire from spreading. Find somewhere nearby to stay so that the fire department can access the building, and wait for further instructions.

Extinguishers

Familiarise yourself with where the fire extinguishers are located. All buildings have equipment available, in most cases powder extinguishers and fire hoses. In case of smaller fires, you can try to extinguish the fire using the fire extinguisher.

Escape routes

Familiarise yourself with escape routes and emergency exits in your building. Remember that escape routes and emergency exits must be clear at all times, in case the building needs to be evacuated. Emergency exits that are normally locked will automatically open if the fire alarm goes off.

Remember
  • Never leave the stove unattended while you are cooking.
  • Use the kitchen extractor fan.
  • Keep the oven and oven trays clean.
  • Be careful when you light candles.
  • Do not remove the smoke detector!
  • Familiarise yourself with fire extinguishers and escape routes in your building.
  • Escape routes such as corridors, staircases and balconies must be tidy and clear.
  • Belongings may be thrown away during inspection if they are blocking the routes.

Does the alarm fire alarm go off often? Read more about how to prevent this.

How can you ensure a healthy indoor environment?
Did you know that it is important to ventilate in your residence? A healthy indoor environment needs fresh air. If your residence doesn’t get enough air, it can get damaged by mold and humidity. This also applies to the furniture.

Why does humidity occur?
The cause of humidity could be many. Cooking, showering, wet clothes, cleaning, green plants and a crowded room can all cause humidity.

Warm air is more humid than cold air. When warm and cold air meet the warm air becomes humid when it becomes cooler. Imagine a cold beer on a hot summer day. The glass turns wet from the dew. The same process will take place on cold walls against warm rooms. If the air circulates against the wall, you will reduce the risk of condensation.

How do I know if there is too much humidity in my residence?
If your window becomes steamy and there are dark spots on your wall, your residence is too humid.

What can I do to if I discover humidity in my flat?

  • Ensure that the air split in the window frame and other vents are open.
  • Check if the canal for the kitchen ventilator is open and clean. Hold a sheet under the ventilator to see if there is draught in the canal. If the draught is sufficient, you can see that the sheet will be drawn against the ventilator.
  • Set the window and doors wide open for 5-10 minutes. This is an efficient and energy saving way of airing.

Useful information about Internet in your residence
Lynet Internett delivers internet to all our student residences. This ensures that all residents have access to quick, stable and inexpensive internet.

How to connect to the network in the residence
You do not need a modem to connect to the network, all that is needed is a network cable between the wall socket and your computer.

In some SiO residences there are several similar wall socket. Only one of these has Lynet connected. An overview of correct wall socket at your address can be found here: www.lynet.no/support/student/wallsocket.

If you want a wireless network, you buy yourself the wireless router that suits your purposes.

More information about our product can be found at Lynet’s web site: www.lynet.no/support/student.

Do you want to upgrade your speed?
A speed of 20/20 Mbit/s download and uploads are included in the rent and available in all student residences. If you want higher speed, you can upgrade your speed to 100/100 Mbit/s for NOK 99, - / month at Lynet’s web site. For the extra subscription you will get an invoice directly from Lynet.   

For order and more information about the Internet from Lynet, please visit www.lynet.no/support/student.

Snap-TV
TV-signals are not included. SiO has entered a favorable agreement with Snap-TV which enables you to order their basic IP-TV package for a reasonable price. It is also possible for you to order an extended range of channels from Snap-TV.

For more information and ordering you can contact Snap-TV.

Remember to get a home contents insurance when you move in – you are not insured through SiO. You can check if you are insured through your parents or alternatively buy your own insurance.

Please see the full version of our house rules.

Picking up your keys
From the starting day of your contract you have 14 days to pick up your key at the SiO Customer Service Centre. We are based at Kristian Ottosens hus, Problemveien 9, at Blindern. You must let us know if you are unable to come bywithin these 14 days. If you fail to notify us, you will lose your accommodation. 

When picking up keys, access cards, or when enquiring about your tenancy you will be asked to show your ID.

We accept the following ID Documents:
• Passport
• Driver’s license from Norway, Sweden, Denmark and Finland
• Norwegian bank card (with picture and social security number)
• National ID Card from Norway, Sweden and Finland
• European ID Cards from some countries

Student documentation
When you pick up the key to your residence, you must present proof of study / confirmation that you are in or will be in an educational institution affiliated with SiO. Students who attend or will attend educational institutions that are not affiliated with SiO will not be allowed to move in (unless otherwise agreed).

Picking up keys in Åråsen Student House
At Åråsen Student House you pick up the keys at the office, located in the basement in the student house, Monday - Friday between 14:00 and 15:00.

Please note, if you are moving to Åråsen Student House before July 18, you must pick up your keys at SiO Customer Service Center.

If you arrive outside of our opening hours, please read here.

Locked out?
Call 22 85 32 00. You can call at any time. See the prices in the general conditions.

New keys
Please contact the SiO Customer Service Centre if your keys or access card is stolen or lost.

Is your cohabitant the contract holder?
Have you lost your key, and your cohabitant who is the contract holder is not able to pick up a new key in the Customer Service Centre? You can pick up a new key at the Customer Service Centre, but you must provide an authorization from your cohabitant who is the contract holder of the residence.

Handing in your keys
When you move out, you will need to put your key in an envelope marked with your name and address.

If you live in Oslo, the envelope is to be delivered to the SiO Customer Service Centre by 12 (noon) of the day your contract expires. We are based at Kristian Ottosens hus, Problemveien 9, at Blindern. If you are not able to come by during opening hours, please leave the key in the hatch on the left side of the main entrance at the centre.

Handing in keys on Åråsen Student House
At Åråsen Student House you put the envelope with your keys in the white mail box marked SiO on the 1st floor.

Deadline for handing in your keys
The keys must be handed in before 12 (noon) the day your contract expires. Additional charges will be added if you hand in your key too late.

  • When you move in you will receive a laundry card that you can add credit to on My page.
  • Using the washing machine costs 20 NOK per wash, and 10 NOK for the dryer. 
  • Opening hours in the laundry is from 7 am - 12 midnight. You can use the mashines between 8 am - 11 pm. It is possible to reserve washing machines between 8 am and 9:30 pm.
  • A large number of the washing machines have automatic detergent dosing. Information about how to proceed to use this you will find in the laundry. You can not use your own washing powder. If you still want to use your own detergent, you must use washing capsules.The prices which will be deducted from the amount of you laundry card for one dosing are:
    Detergent colored laundry; 2,50 NOK
    Detergent white laundry: 3,50 NOK
    Detergent wool/silk: 2,50 NOK
    Softener: 0,50 NOK
  • In addirion to to topping up your card, you can reserve timeslots for the washing machines and dryers on My page or through the SiO-app. The reservation for the machines lasts up to 15 mins from the start of the reserved time, after 15 mins others are free to use it. Your card will be charged 15 NOK if you don’t use it, so make sure you cancel your reservation if you are not going to wash. You may use the washing machines without reservation if they are available when you arrive at the laundry.
    Timeslots in the laundry
    8 am - 9:30 am
    9:30 am - 11 am
    11 am -12:30 pm
    12:30 am - 2 pm
    2 pm - 3:30 pm
    3:30 pm - 5 pm
    5 pm - 6:30 pm
    6:30 pm - 8 pm
    8 pm - 9:30 pm
    9:30 pm - 11 pm
  • Please contact SiO Customer Service Centre if you lose your laundry card. We will then block the card.
  • A free SMS reminder is available (to notify when the load has finished), which can be activated at My page or at the washing machines monitor.
  • If you want to refund money from your laundry card, you need to contact the Customer Service Centre before returning your keys. Amounts less than NOK 100 are not refundable.

Remember to terminate your contract 2 or 3 months in advance before you wish to move out. Clean properly before you move out in order to get your full deposit refunded. Thank you for staying with us!

List of things to remember when moving out
  1. Give notice that you want to terminate the contract. Your notice period is 2 or 3 months depending on your type of accommodation. Your termination is effective from the 15th or the last day of the month, and you will pay rent for the entire period.
  2. When you move out, you must empty your residence including the freezer and storage room.
  3. If you have an individual electricity contract, remember to read the electric meter on your moving out day.
  4. Check that your account information on My page is correct so that we can return your deposit. If you are entitled to have your deposit back, it will take about 30 days to receive the amount after the contract expires. During periods when a large number of tenants are moving out, it may take longer. Note that the deposit is transferred in NOK, so you need to provide us with an account that accepts this currency.
  5. If you want to refund money from your laundry card, you need to contact the Customer Service Centre before returning your keys. Amounts less than NOK 100 are not refundable.
  6. Remember to notify the postal authorities about your moving in due time.
  7. Hand in your key.
  8. SiO transfers money in NOK only and cannot make SEPA payments. Amounts transferred to an account that does not accept NOK will be returned to us with fees deducted. This means that you must provide us with an account that accepts NOK.

House rules are applicable for all our buildings. No noise after 23.00 during weekdays, and between 00.00-08.00 on weekends and holidays. 

At most of our accommodations we offer rental parking spaces from Q-park for tenants. At Carl Berner, Iladalen, Nedre Ullevål 7, Stensberggata, St. Hanshaugen, Åråsen and Kongsvinger Student House we have a special agreement with Europark.

Q-Park administers parking for tenants in the following student villages
Bjølsen, Grünerløkka, Enerhaugen, Kringsjå, Nedre Ullevål 9, Nordberg, Nydalen, Pilestredet, Pilestredet Park, Rodeløkka, Tullinløkka, Sogn- and Vestgrensa Student Villages.

Application and prices
As a student living in a SiO accommodation you get 50% off when renting a parking spot from Q-Park. To receive the discount you must use a certain code. Log on to My page to retrieve your code. Regular short term parking can be paid at the parking meter.

For more information please contact Q-Park customer service.

You must change your address at the post office when you move to or from your student accommodation. The post office will need your name, street, floor and room number. Writing your name on the mail box is not enough to receive your mail, you have to notify the post office with the correct details of you new address. Here you can notify Posten about your new address.

All of our accommodations are smoke free. That means that smoking is prohibited in any rooms, joint kitchen, windowsills, balconies or roof terraces. As a tenant you are also responsible for your guests. Go outside and use the ashtrays mounted near the main entrance if you wish to smoke.

The Student Guards' job is to maintain a safe and good living environment by:

  • Monitor and control of residential areas and house rules.
  • Control of tenancy – residents must show ID and valid student card when asked.
  • Manage potential conflicts that residents are unable to resolve alone.

You can contact the Student Guards via e-mail.

What to do when subletting your residence

  1. The person you are subletting to must be a student at one of our affiliated schools (with exception of June and July, where all students with a valid student id from a Norwegian educational institution can rent).
  2. You yourself are responsible for finding a student who can sublet before you can apply for subletting.
  3. The person you sublet to must apply according to our allocation rules and cannot have unsettled business with SiO (such as owing rent etc).
  4. You can not demand higher rent from your tenant than the rental amount you yourself.
  5. For the duration of your tenancy, you can sublet your student residence for a period of up to 6 months. In addition you may sublet in June and July each year.
  6. Although you are subletting your residence to another student, you are still fully responsible for it in terms of rental contract and regulations. Remember to inform the new tenant about the house rules.
  7. We recommend having a written agreement with the person you sublet to.
  8. Remember that SiO Housing must approve of the sublet before the sub-leesse can move in. Application form can be found on My page.
  • If you have visitors, the rule is that you must be home yourself. You may have overnight guests for up to 14 days. However, even if the visit is less than 14 days, repetetive visits are not permitted.
  • Are you thinking about subletting your room? Read more about subletting.

You are responsible for recycling all of your waste:

  • Residual waste – normal plastic bag. 
  • Food scraps – green plastic bags (green bin bags are available for free at the supermarket). 
  • Plastic – blue plastic bags (blue bin bags are available for free at the supermarket). 
  • Paper, cardboard and drinking cartons are thrown into separate containers, which are placed outside near your house. 
  • Glass and metal are thrown into separate communal containers and collection points
  • Electronic applicances, batteries, paint etc. needs to be delivered to the closest recycling centre. You can also deliver clothes and furniture here.

Tip: Mark each rubbish bin in the kitchen with a type of waste – this will make it easier for everyone to recycle.