Here you can find frequently asked question regarding the corona virus and our services in this period.

Frequently asked questions - SiO Health

Last updated: April 26

QUESTIONS REGARDING OUR SERVICES

Are all of your locations open?
Our health facilities at Nydalen and Kjeller are closed. We are keeping our locations at Blindern and in Holbergsgate 21 open as usual. Remember tha we offer video consultations for most of our services. You can meet by video with a doctor, our health nurses, counsellors, psychologists and psychometric physiotherapist.

For how long will your facilities be closed?
We do not know how long they will remain closed and are following the guidelines given by the authorities.

Can I visit the health centers at Blindern and Holbergsgate?
It is only pasients that have appointment with SiO Health, and no sign of respitory symptoms/covid-19 that can visit our facilities. Our dentists at SiO Health Blindern has reopened. Due to the covid-19 pandemic we have closed online booking. Call 22 85 33 00 to make an appointment.

Can I use the drop-in offer at Blindern?
Our drop-in at Blindern is open, but remember that you cannot visit our facilities if you have a fever or respitory symptoms. We kindly ask you to wash your hands or use hand disinfection

 

QUESTIONS REGARDING VIDEOCONSULTATION

What can be done by video consultation?
We offer video consultations for most of our services. You can meet by video with a doctor, our health nurses, counsellors, psychologists and psychometric physiotherapist.

All counsulations will due to the covid-19 pandemic be conducted on video. The doctor will in most cases be able to solve your issue in the video appointment. If the doctor appraise that it is necessary that you get a psycical exmination, you will get an new appointment. It is only pasients that have appointment with SiO Health, and no sign of respitory symptoms/covid-19 that can visit our facilities. You can book video appointment at helsenorge.no.

How do you book video consultation with your GP?
You book an appointment via helsenorge.no. Log in, click “book appointment”, select date and choose the appropriate time under "video appointments".

Can you still get a video consultation with your GP about all issues, or just corona-related issues?
You can get video appointments with your GP about most issues.

How long does a video consultation last?

Video consultation lasts as long as a regular medical session, about 15 minutes on average.

How do I book video appointments with a health nurse?
You can book an appointment with a health nurse at helsenorge.no. Select «HELSEKONTAKTER», «SEKSUELL HELSE» and «Bestill time». When you are ready for the appointment, you can start the appointment from helsenorge.no or via the SiO Health app.

How do I book a video consultation with counsellor, psychologist and psychometric physiotherapist?
To book an appointment with a counsellor, psychologist and psychometric physiotherapist, please contact us at 22 85 33 00. You will receive a confirmation by SMS when we have set up a video time for you. The video appointment takes place in the SiO Health app or via the website visibacare.

How do I start the video consultation with a counsellor, psychologist or psychometric physical therapist?
To start the video appointment, start from the SiO Health app. Remember to have BankID ready for login. You will receive an SMS reminder as the appointment approaches.

This is what you need to do:

  1. Download the app SiO Health
  2. Open the app and select “mine sider”
  3. Select “mine avtaler” and login
  4. Tap on “avtalt videobesøk”
  5. 15 minutes before the appointments starts, you can choose "Koble til møte"

If you would rather have the video conference via your browser, do the following:

  1. Visit https://en.visibacare.com/sio-health (use Google Chrome or Mozilla Firefox)
  2. Log in and select "mine saker" (top right)
  3. Select "Test teknologien" (camera, microphone, audio, internet connection test)
  4. At least 15 minutes before the appointment starts, select "Gå til besøk" and the therapist will let you into the virtual lobby.


Is there anything special I need to prepare for the video consultation?

  • Make sure to download the "SiO Health" app in advance of the video appointment, or if you want to use a browser, make sure you have Google Chrome or Mozilla Firefox on your computer
  • Choose a quiet and undisturbed place with good lighting
  • Make sure you have a good internet connection
  • Feel free to use headphones for the best sound quality
  • Have BankID ready
  • If any technical problems occur when the video lesson has started, the therapist will call y

Do I need a user on helsenorge to book a video appointment?
It is possible to get video appointments without a user on helsenorge, but we encourage everyone to create a user at Helsenorge.no, as this will make the video consultation and synchronization with your journal easier.

I am worried about the coronavirus and everything that is happening around me, can you help me?
We understand that you are concerned, many students are currently approaching us with the same concerns. Feel free to contact us to schedule a video appointment with an advisor. You can also use the question and answer service Studenter spør to ask questions to our professionals about what you might be wondering about. You can also read other students' questions.

I'm not getting the video consultation to work, what can I do?
The video consultation only works with Google Chrome or Mozilla Firefox. If you do not have access to one of these browsers, download the SiO Health app and open your appointment there instead. Make sure you have a good internet connection where you are staying.


QUESTIONS REGARDING DENTIST

Can I get an appointment at the dentist now?
Our dental services has reopened after recommendations from the health authorities. Due to the covid-19-pandemic we have closed our online booking, but you are welcome to contact us by phone to make an appointment. We have extended our telephone opening hours from 08.15-11.00 and 12.30-14.30.

Can I visit the health center at Blindern?
It is only pasients that have appointment with SiO Health, and no sign of respitory symptoms/covid-19 that can visit our facilities. We kindly ask you to wash your hands or use hand disinfection, keep distance and show up at the exact time (so we avoid many patients in the waiting room at the same time).


QUESTIONS REGARDING CORONA

Can I test myself for the coronavirus at SiO Health?
We currently do not perform coronavirus covid-19 testing. If you feel sick, stay home. If you have mild respiratory symptoms, you should stay home for up to a day after you feel well. You do not need to contact your healthcare provider for testing.

If you have severe symptoms, you can call the Oslo corona line on 21 80 21 82, or the Oslo emergency room on 116 117. If you are not able to get in touch with the City of Oslo, you can call us for information (do not book a doctor appointment regarding the coronavirus).

For updated advice from the health authorities, read more at fhi.no/en

What should I do if I think I have the coronavirus?
If you have a confirmed coronavirus infection or you are showing the symptoms, you should be in home isolation. You do not need to contact your healthcare provider for testing. Home isolation means staying at home. Don't go to the store yourself. In consultation with your doctor, it will be considered who can help you with the necessary purchases.

If you have severe symptoms, you can call the Oslo corona line on 21 80 21 82, or the Oslo emergency room on 116 117. If you are not able to get in touch with the City of Oslo, you can call us for information (do not book a doctor appointment regarding the coronavirus).

For updated advice from the health authorities, read more at fhi.no/en

What are SiO doing to prevent infection at SiO’s premises?
We always follow the guidelines of the health authorities; we keep a good distance and are careful about cleaning and hygiene. As an infection prevention measure, we are temporarily introducing new greeting routines for those visiting our health centres. This means that we choose not to shake hands when you come to a consultation. You are still welcome.

OTHER QUESTIONS

I need a new prescription for birth control pills, can I get it now?
If you are on fixed medications or have been in contact with SiO health before, and your doctor has prescribed emergency medicine for you, you can use digital prescription renewal. If you have not been in contact with us before, you can have an appointment with a GP at Blindern or Holbergsgate, as long as you are not in quarantine or isolation.

Before ordering a prescription renewal, it is important to check if you already have any active prescriptions under the "legemidler" tab on Helsenorge.no. After ordering, it can take up to five business days until the prescription is renewed. You will be notified when your recipe is ready.

Do I have to pay for consultations regarding coronary inquiries?
No, if you suspect that you have the coronavirus or you have been diagnosed with it, you do not have to pay the deductible.Please contact us at 22 85 33 00 if you have any questions about the invoice.